Heart to Heart Baby Sling Products
Lightly Padded Compact Heart to Heart Baby Sling
Fully Padded Original Heart to Heart Baby Sling
Unpadded Heat Wave Heart to Heart Baby Sling

Customer Service PDF Print E-mail

We have been selling goods from our internet site since 1998, however, we invite you to contact us if you are not comfortable giving your credit card information over the internet. You can email your order to us at   or write to us at :
Heart to Heart Designs 1559 Milburough Line, Campbellville, ON Canada L0P 1B0

Canadian Dollar
All of our prices are in Canadian dollars. 
Privacy

Your privacy is important and valuable to us. We only use your information to process and deliver your order. We do not share information on our customers with any other organization or company, it is kept in the strictest confidence. We value our customers and respect their privacy.

Security

Your information is handled by state of the art security. We use Encryption Technology which rearranges the data on a secure server for safe processing of your credit card. You have worry free shopping with the tightest security possible.

Shipping

Canadian Orders – Canadian Orders – We primarily use Canada Post Expedited Service - 2-4 days ON, PQ, Maritimes 3-5 days, Western Canada 6-8 days and up to 10 days to the North.   Canada Post - Express Post (1-3 business days) for faster delivery.

You will be informed by e-mail when your order is shipped and a tracking number will allow you to check the progress of your order from the day that it is shipped.

Delivery Times - We do not stock all fabrics in every size at all times.  Generally, orders will be shipped whithin 5 business days.  the Canada Post software on the H2H shopping cart indicates the delivery time frame between H2H and your address.

To have your shipping calculated as you shop, enter in your City, Province Country and Postal Code. The system will then be able to determine the appropriate shipping method and give you a running total of your shipping and taxes (if applicable). If you call us to place your order shipping costs will be determined once your order is packed.

Gift Services

Sending your order to an address other than your own is very simple with our order form. We will make sure to bill you directly so that only the goods are shipped to your gift recipient, along with a gift card if you request one.

Return Policy - Warranty

Heart to Heart Designs Inc. utilizes the best quality materials and employs skilled sewers to produce a product of exceptional value. Heart to Heart warrants the product free of defects in materials and workmanship for 30 days after receipt of order. Defects should be reported to Heart to Heart Designs to authorize a Return of Merchandise. When returning goods to Heart to Heart, they should be returned shipment prepaid. Product will be repaired or replaced at the discretion of the manufacturer and shipped back to the customer.

Returns Not Covered By Warranty
Please contact Heart to Heart Designs to authorize a return. If we are unable to meet your needs within 30 days from receipt of order and the product is returned unwashed and in unused condition, we will refund your purchase. If authorized, goods should be returned to Heart to Heart shipment prepaid. Shipping charges both to you and back to H2H are not refunded.

 

 

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