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H2H Guarantee & FAQ PDF Print E-mail

H2H Guarantee

Heart to Heart Designs stands behind their products 100 %. We utilize the best quality materials and employ skilled sewers to produce a product of exceptional value, made in Canada. H2H warrants the products free of defects in materials and workmanship for 30 days after receipt of order. Defects should be reported to H2H to authorize a Return of Merchandise. When returning goods to H2H they should be returned shipment prepaid. Product will be repaired or replaced at the discretion of the manufacturer and shipped back to the customer.

Exchanges and Returns

H2H will gladly exchange your sling if you order the wrong size. Please
contact H2H to authorize an exchange or return. If we are unable to meet your needs within 30 days from receipt of order and the product is returned unwashed and in unused condition, we will refund your purchase. If authorized, goods should be returned to H2H shipment prepaid as charges both to you and back to H2H are not refunded.


Delivery Times

H2H does not stock all fabrics in every size at all times. Generally, CDN orders will be shipped within 5 business days and the Canada Post software on the H2H shopping cart indicates the delivery time frame between H2H and your address for all orders.

To have your shipping calculated as you shop, enter in your City, Province/State, Country and Postal Code. The system will then be able to determine the appropriate shipping method and give you a running total of your shipping and taxes (if applicable). If you call Head Office to place your order shipping costs will be determined at that time.

 

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